Terms and conditions



Registering Online:

You are required to register with The Grocery Express at www.groceryexpress.co.za before

placing your first online order. Please click on Register to complete the registration form.

Registration and/or use of our online shopping services constitutes your acceptance and

agreement to be bound by the General Terms and Conditions of our Services.

To register you will be required to provide certain personal information including personal and

payment card details, as well as an email address and password. Please keep your personal

information secure. We accept no liability for any damages suffered or losses incurred from the

unauthorized use of your personal information. You will be required to enter your email address

and password each time you visit our Home Delivery Service at www.groceryexpress.co.za

Product Sales and Availability

All products displayed on our website and Mobile apps are subject to availability and will be

delivered only within the Republic of South Africa to areas where we deliver. All prices shown

on our website and mobile site are quoted in South African Rands and are valid and effective

only in the Republic of South Africa. We reserve the right to discontinue or change the

specifications of our products and services from time to time without notice. We will inform you

as soon as possible if any products or services ordered by you are not available.

For Home Deliveries: A minimum order to the value of R500.00 needs to be placed, and paid

for, before the delivery will take place.


The Prices Charged on the Website is the price you will pay, that is reflected on our online

ordering system and are subject to availability. All items on the Webstore prices for Home

Deliveries (Cash Online) are Vat Inclusive. All items on the Webstore for Food Service

Customers are Vat Exclusive. Special promotions may be subject to certain conditions, including

stock availability and limited offer stipulations.


When you place your order, funds equal to the total value of your order will be reserved against

the card you are paying with during the checkout process.

By submitting your order, identity number and payment card details you warrant that you are

authorized to make payment with the payment card and that there are sufficient funds available

to pay for the order.

Stock Availability

We cannot always guarantee stock availability and will deliver a substitute product, if possible,

where you have authorized us to do so. If we are unable to supply certain items or quantities

ordered, you nevertheless agree to accept delivery and make payment for the items delivered.

Confirmation of Orders

Your order is deemed to be accepted when you receive an order confirmation.

You will receive by email a detailed tax invoice showing the products purchased. Value-Added

Tax and the amount debited from your payment card. You be asked to log in to our website and

check the items on the webstore when the driver arrives with your order. For verification

purposes, the person accepting delivery at the delivery address may be required to produce a

form of identification. Any person other than yourself who receives the products at the delivery

address is presumed to be authorized to accept delivery on your behalf.

Should no-one be in attendance at the time of delivery, the driver will keep the products and

leave a notice. The driver will try to contact you to make new arrangements for delivery or

collection. We reserve the right to charge a delivery fee should it be required.

Returns & Refund

Goods must be examined on receipt and not claim in respect of shortage or damage will be

considered by The Grocery Express if not noted on the document of receipt.


You will only be able to cancel orders a day prior to your delivery day. We may debit your

payment card for the delivery fees in respect of any late cancellations. If you cancel your

payment for any reason or if your payment card should cease to be valid for whatever reason,

you will remain liable for the full purchase price, including all related costs. We reserve the right

to cancel any sale and/or your registration in the event of a breach of any of these or the General


Risk and Ownership

Risk in the products shall pass to you or your authorized representative on delivery. We will

retain ownership of the products until payment is received in full.

Payment Terms and Conditions:

1. Detailed description of goods and/or services Red Dot Catering (PTY)Ltd t/a The Grocery Express is a

business in the Foodservice industry that delivers Grocery Items to Both Businesses and Homes.

2. Delivery policy Subject to availability and receipt of payment, requests will be processed within

3 days and delivery confirmed by way Electronic Invoice. (For e.g., booking number / booking voucher etc.

and must mention the use of courier and/or postal services and associated costs, if applicable.) 3. Export

restriction (Optional) The offering on this website is available to South African clients only.

4. Return and Refunds policy the provision of goods and services by Red Dot Catering (PTY)Ltd t/a The

Grocery Express is subject to availability. In cases of unavailability, Red Dot Catering (PTY)Ltd t/a The

Grocery Express will refund the client in full within 30 days. Cancellation of orders by the client will attract a

3.5 % administration fee. (If appropriate – provide details of your policy regarding damaged goods. Also

mention guarantees, warranties, etc.)

5. Customer Privacy policy Red Dot Catering (PTY)Ltd t/a The Grocery Express shall take all reasonable

steps to protect the personal information of users. For the purpose of this clause, "personal information"

shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

6. Payment options accepted Payment may be made via Visa and MasterCard.

7. Card acquiring, and security Card transactions will be acquired for Red Dot Catering (PTY)Ltd t/a The

Grocery Express via Paygate (Pty) Ltd who are the approved payment gateway for all South African

Acquiring Banks. Paygate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and

no Card details are stored on the website. Users may go to www.paygate.co.za to view their security

certificate and security policy.

8. Customer details separate from card details Customer details will be stored by Red Dot Catering

(PTY)Ltd t/a The Grocery Express separately from card details which are entered by the client on Pay

Gate’s secure site. For more detail on Paygate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency the merchant outlet country at the time of presenting

payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility Red Dot Catering (PTY)Ltd t/a The Grocery Express takes responsibility for all aspects

relating to the transaction including sale of goods and services sold on this website, customer service and

support, dispute resolution and delivery of goods.

11. Country of domicile Red Dot Catering (PTY)Ltd t/a The Grocery Express This website is governed by

the laws of South Africa and chooses as its domicilium citandi et executandi for all purposes under this

agreement, whether in respect of court process, notice, or other documents or communication of

whatsoever nature.

12. Variation The Grocery Express may, in its sole discretion, change this agreement or any part thereof at

any time without notice.

13. Company information This website is run by Red Dot Catering (PTY) Ltd a private company based in

South Africa trading as The Grocery Express and with registration number 2020/155029/07 and CS


14. Red Dot Catering (PTY)Ltd t/a The Grocery Express contact details Company Physical Address: 92

Hope Street George Western Cape South Africa Email: sales01@groceryexpress.co.za

Telephone: +27448743729

We do not accept American Express or Diners Club cards online, however we continue to accept these

cards in our stores.

This is because neither American Express nor Diners’ Club cards operate with 3D Secure (the one-time

PIN process that verifies many other cards like Visa and MasterCard). 3D Secure is best practice in ecommerce, and as we are constantly working to protect the safe online shopping of our customers, we

must insist on 3D Secured cards.